Progressive sets up RIMC in Noida

Progressive Infotech has opened a new Remote Infrastructure Management Center
(RIMC) equipped with industry proven tools and robust processes. The company has
made significant investments in setting up the RIMC at its Noida facility.

This completes Progressive's portfolio in terms of its ability to deliver
end-to-end high quality managed services. The company has its own world-class
facility in Noida spanning over 20,000 sq ft It started the pilot of the RIMC at
the end of December 2005 and commercial services have started in May 2006. The
company has chosen HP Open View as the platform for the RIMC. With the RIMC in
place, the company has created a first of its kind integrated model of onsite as
well as remote services.

Prateek Garg, MD and CEO, Progressive Infotech

“Constant migration towards complex and newer technologies makes IT
management more complex. There is a growing need for a single partner with
multi-vendor expertise and multi-services capability. Our RIMC offers the
complete solution to manage IT infrastructure. The tool-based management of IT
Infrastructure on a 24x7 basis and complying with world standards is the ideal
solution for today's businesses,” said Prateek Garg, MD and CEO, Progressive
Infotech.

“As the workforces become more and more dispersed across geographies and
time zones, availability of applications and networks along with 24x7 IT support
is become critical to transact business for enterprises. The Progressive RIMC
can fulfill customer needs at a time when businesses are increasingly turning to
managed services as part of their IT strategies,” added Garg.

Besides, the company is also implementing its plans to extend its footprint
into the US and European markets where it has begun offering its offshore RIM
services through strategic partnerships.

The RIMC is ITIL compliant and Progressive is also one of the very few
players in the IT infrastructure market to have achieved BS15000 and ISO
9001:2000 quality certification for IT Infrastructure Management Services. It
provides 24x7 enterprise help desk, proactive mon-itoring and management,
improved application response time, highest standards of QoS with security,
reliability and availability, focus on customer centric service level metrics,
guaranteed SLA commitments, root cause visibility and optimal solutions.

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