Servion partners with Blue Pumpkin for workforce optimization solutions

Chennai-based Servion Global Solutions, a contact center solution provider, has joined hands with US-based Blue Pumpkin to provide workforce optimization solutions for a vibrant contact center marketplace in India.

"This relationship aims to optimize and deploy people-processes that help contact centers achieve their business goals through improvement of employee satisfaction, contact center effectiveness and productivity," says Baskar Subramanian, Executive VC, Servion Global Solutions.

Servion is already working closely with Bangalore-based MsourcE, Delhi-based HCL and Mumbai-based Intelnet Global Services for design and implementation of workforce optimization. "We have already started to work with these clients and close to 4,500 agents will be using our products within a month´s time," Subramanian adds.

With a strategy to partner with solution providers and system integrators, Blue Pumpkin is making sure that its workforce optimization solutions are readily available in a region experiencing rapid growth in the contact center outsourcing market. 

"We have a clear polity towards encouraging partnerships with companies delivering the best to its clientele. At the same time, we are not looking at rapidly increasing the number of partners in this region," informs Blue Pumpkin Chairman and CEO, Doron
Aspitz.

By strategically growing its reseller network worldwide, Blue Pumpkin expects to lengthen and deepen its market reach. "Our partners give us a fast, scalable and efficient infrastructure. They are also closer to local market conditions and challenges facing our customers, ultimately providing a more tailored and effective overall solution for customers," Aspitz concludes.

CYBERMEDIA NEWS

NEW DELHI (CyberMedia News)